🔁 Refund & Return Policy

We want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help with a transparent and fair return and refund policy.

🔄 Returns

Return Window: You may request a return within 14 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in the same condition in which they were received.
Non-Returnable Items:
- Customized or personalized products
- Digital downloads or software keys
- Gift cards
- Intimate or sanitary goods (if applicable)

🛑 Important: Due to our fulfillment model (made-to-order or shipped directly from our partners), you must contact us before returning any item. Returns sent without prior approval may not be accepted.

💸 Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

The refund will be processed within 3–7 business days
The amount will be automatically refunded to your original payment method
Shipping costs (if any) are non-refundable, unless the product was defective or the wrong item was sent

📦 Exchanges

We do not offer direct product exchanges. If you need a different item, please initiate a return and place a new order.

🚚 Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item:

Please contact us within 7 days of delivery
Include clear photos of the item and packaging
We will send a replacement or issue a full refund at no additional cost

📬 Return Shipping

In most cases, the buyer is responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for your return to ensure safe delivery.
Address details for returns will be provided after your request is approved.

⚖️ Legal Compliance

This policy complies with applicable consumer protection laws, including:

EU Consumer Rights Directive (for EU customers)
US FTC guidelines for online returns
Distance Selling Regulations for eCommerce